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  1. Verint Verba Customer Care
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  3. Search and Replay

Search and Replay

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  • Group supervisor cannot access to the calls
  • Cannot find a call
  • Silent monitor is not starting
  • Playback is not working, TypeError: Unable to get property 'duration' of undefined or null reference
  • Old calls in the ongoing calls list
  • Cannot play on-demand recorded calls
  • Start date and time of recordings are incorrect
  • Caller and called number identical and names are missing

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