Verba Codec Silent Monitoring bug in 9.5

I spoke with Mate Kiss and he recommended I create a ticket because another customer is experiencing the same thing. After installing the codec and trying to Silent Monitor calls, no audio plays even though it looks to be playing.

Version: 9.5.0.5898

Here is some output from decoder.log

 


2020.03.27 11:33:27.013 (debug) - VMF_PLAYER: initializing file: this is a SM session: 192.168.8.122:10000 #aef2f683-7046-11ea-8429-d0946609fd95
2020.03.27 11:33:27.013 (debug) - VMF_PLAYER: initializing/changing decoders
2020.03.27 11:33:27.013 (debug) - VMF_PLAYER: initializing/changing decoders succeeded
2020.03.27 11:33:27.014 (info) - INPUTPIN: initializing audio output pin.
2020.03.27 11:33:27.014 (info) - OUTPUTPIN: audio output pin created.
2020.03.27 11:33:27.014 (info) - INPUTPIN: audio output pin added.
2020.03.27 11:33:27.110 (info) - OUTPUTPIN: dynamic format change on video output pin, format offer is refused due to it is not supported.
2020.03.27 11:33:27.131 (info) - OUTPUTPIN: dynamic format change on video output pin, format offer is refused due to it is not supported.
2020.03.27 11:33:27.309 (info) - DECODER: starting decoder threads, due to decoder state changed to paused/running.
2020.03.27 11:33:27.309 (debug) - VMF_PLAYER: start streaming
2020.03.27 11:33:27.309 (debug) - VMF_PLAYER: initializing SM mode
2020.03.27 11:33:27.310 (debug) - VMF_PLAYER: SM server reflexive port: 16384
2020.03.27 11:33:27.310 (debug) - VMF_PLAYER: connection to SM server: 192.168.8.122:10000
2020.03.27 11:33:27.312 (debug) - VMF_PLAYER: secure api configs could not be determined: Cannot load pfx: 86, The specified network password is not correct.

2020.03.27 11:33:27.313 (debug) - VMF_PLAYER: initiating monitoring
2020.03.27 11:33:27.318 (debug) - VMF_PLAYER: SM server response:

2020.03.27 11:33:27.318 (debug) - VMF_PLAYER: SM failed: Cannot parse XML, document is not well formed
2020.03.27 11:33:27.318 (debug) - VMF_PLAYER: start streaming failed: Monitoring exception: Cannot parse XML, document is not well formed
2020.03.27 11:33:27.318 (debug) - VMF_PLAYER: initiating pipeline flush
2020.03.27 11:33:27.318 (debug) - VMF_PLAYER: initiating pipeline flush succeeded
2020.03.27 11:33:27.318 (debug) - VMF_PLAYER: stop streaming
2020.03.27 11:33:27.318 (debug) - VMF_PLAYER: streaming stopped
2020.03.27 11:33:27.318 (debug) - VMF_PLAYER: finalizing pipeline flush
2020.03.27 11:33:27.318 (debug) - VMF_PLAYER: finalizing pipeline flush succeeded
2020.03.27 11:33:27.318 (info) - DECODER: starting decoder threads failed due to: Exception: media\vmf\vmfplayer.cpp(1223) : void __thiscall Verba::Media::VMF::VMFPlayer::InitMonitoring(void) - Monitoring exception: Cannot parse XML, document is not well formed.
2020.03.27 11:33:27.318 (info) - DECODER: stopping decoder threads.
2020.03.27 11:33:27.318 (info) - DECODER: waiting for VMFPlayer to stop.
2020.03.27 11:33:27.318 (debug) - VMF_PLAYER: initiating pipeline flush
2020.03.27 11:33:27.319 (debug) - VMF_PLAYER: initiating pipeline flush succeeded
2020.03.27 11:33:27.319 (debug) - VMF_PLAYER: stop streaming
2020.03.27 11:33:27.319 (debug) - VMF_PLAYER: streaming stopped
2020.03.27 11:33:27.319 (info) - DECODER: VMFPlayer stopped.
2020.03.27 11:33:27.319 (debug) - VMF_PLAYER: finalizing pipeline flush
2020.03.27 11:33:27.319 (debug) - VMF_PLAYER: finalizing pipeline flush succeeded
2020.03.27 11:33:27.319 (debug) - VMF_PLAYER: resetting

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