9.0 to 9.4 question

We are moving from 9.0 physical server to 9.4 VM running server 2016.

I had a few questions:

Is there a way to export the Verba config and users/extensions from 9.0 and import that into 9.4?

 

Before the 9.4 upgade, should we create a backup of the DB and perhaps use that as the primary in the 9.4 install as to not corrupt the existing 9.0 used in Production?

Is this upgrade something that should be done during off hours, will it include any downtime?

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  • Official comment

    Hi Ryan,

    The following KB article outlines the upgrade process:
    https://kb.verba.com/display/docs/Upgrading+your+Verba+system

    It is recommended to create a backup of the database, and as during the upgrade there is no recording, it should be done outside of business hours. 

    Since during the upgrade, you are also migrating to a different server it is highly recommended to request professional service for an upgrade by filling out the Service Request Form:
    https://www.verba.com/service-request

    This happens via a remote session where a Verba engineer makes sure all components are correctly upgraded to the latest version and any extra configuration required is in place as well.

    Regards,
    Daniel

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  • I have already filled out a service request form almost two weeks ago.

    Do I need to fill it out again?

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