Verba Desktop Agent can't start Verba Storage Management Service

I had successfully installed Verba Desktop Agent. And I can connect the MR HTTP API Server.

But when I check the service on my PC about Verba .


I can't start Verba Storage Management Service.
Can you give me some tips please. THANKS

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Comments

1 comment
  • Official comment

    Hi Vimjimo,

    For the Verba Storage Service the Visual Studio C++ Runtime is a requirement.

    You can verify that this is the problem by starting the service from command the line like so:

    verbastorage.exe -d=7

    The verbastorage.exe is in the bin folder typically in your "C:\Program Files/Verba" folder.

    If a popup window appears complaining about missing dll files then you are missing the  Visual Studio C++ Runtime. You should check what version is needed for your Verba version (32 bit, 64 bit; 2015, etc) on the following knowledge base page: https://kb.verba.com/display/docs/Prerequisites

    Regards:
    Balázs Oláh
    Verba Support

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