nightly DB maintenance

Hello, I have two questions...

Does Verba do any kind of scheduled DB maintenance?

Do you have any idea why maybe 4 times a week Verba loses connection with the DB for ~1 minute then reconnects? I get these emails:

Database down

Alert: Database down
Service: Storage
Computer name: ISAPP1.org.carkw.com
Alert id: .100.0.10
Time: 2018.05.06 01:01:05.814 (UTC)
Severity: ERROR

Description:
Database connection went down: Could not execute SQL statement.

 

Database up

Alert: Database up
Service: Storage
Computer name: ISAPP1.org.carkw.com
Alert id: .100.0.11
Time: 2018.05.06 01:02:16.836 (UTC)
Severity: ERROR

Description:
Database connection went up

0

Comments

1 comment
  • Official comment

    Hi Ryan,

    At the Verba side, we are not doing any maintenance. Regarding the connectivity issue, it's usually a network related problem. Please monitor the network.
    If it happens always the same time, then it can be caused by the scanning of a security software, or by the automatic VM snapshots.

    Regards:
    Máté Kiss
    Verba Support

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