Roles, view issues
We have users in a Customer Service group and a few people need to be able to search for and listen to calls only from calls in that CS group. As a standard user, they cannot search by user or extension.
I have tried changing roles to others such as Quality Management Agent but then that just through another license error and still did not let them view the calls.
I am not sure what is going on here. Everyone that is supposed to search is either a supervisor or a manager but they cannot do anything.
Can we get a webex session going sometime this week so we can go over what groups and roles we have set up please?