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Is it possible to change the call recording to MP3 file?

We would like to store our recordings in MP3 format. Is that somehow possible to record our phone calls in MP3?

This article was posted by the Verba team based on a customer case.

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  • Official comment

    The on-the-fly recording into the MP3 format is not possible avoiding any performance issues during the recording.

    You can define automatic transcoding Data Retention policies which are converting your recent recording into the desired format. 

    You can follow the steps in our Knowledge Base: How to create a transcode action policy

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