Will recordings be deleted after removing user's extension?

I am about to disassociate a user from a recorded extension because she transferred to another department.

What is going to happen with her recordings? If I remove a user as a recorded extension will her recordings be deleted?

This article was posted by the Verba team based on a customer case.



1 comment
  • Official comment

    Recordings are never deleted from the system, due to changes in user and extension configuration. This is true for all related functions, such as delete, invalidate or user-extension association.

    After you disassociate an extension from a user, new conversations will be recorded on that extension, but those will not be registered for that user. This means, when users search for her calls, they will only find the ones she made, while she was associated to that extension. Searching for the extension will find all calls on the extension.

    Read more in Administration Guide / Extension details.

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