Released

Live Agent View - Show only screens of Agents on the phone

As we discovered, the agent view feature is continuously streaming the online agents' screen.

We would like to narrow down this to only those agents who are on a phone call.

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  • Official comment

    Our team is working on this idea. We are planning to release a related feature by the end of 2016 in version 8.9.

    Previous Updates:
    We have added this item to our roadmap.

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