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  • Official comment

    Hi Witthaya,

    Please check if the Verba server can resolve the hostname of the PC. If not, then you can either add it to the host file, or add the PC to the Verba server list with IP address.

    Regarding the silent monitoring of the ongoing calls, please note that it works only in Internet Explorer, and the Verba Media Codec is required.
    https://kb.verba.com/display/docs/Silent+Monitoring

    Regards:

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