Support Articles

Search and Replay

• Group supervisor cannot access to the calls
• Cannot find a call
• Silent monitor is not starting
• Playback is not working, TypeError: Unable to get property 'duration' of undefined or null reference
• Old calls in the ongoing calls list
• Cannot play on-demand recorded calls

See all 8 articles

Operations

• Cannot delete a user
• Call recording does not work
• Can not access the web interface
• Errors while executing configuration tasks
• HTTPS SSL certificate error
• Java JRE updates

See all 9 articles

Cisco

• "No call in Progress" shown on Cisco phones
• Recording errors with Cisco Extension Mobility
• Recording notifications on a Cisco phone
• Cisco calls dropped when recording is enabled

SfB / Lync

• Lync filter service can not be started

Field Notifications

• Trader voice recording packet loss
• End of Life Announcement for VFC Capture (Verba) v8
• Certain calls between Skype for Business and Teams or Azure VoiceMail cannot be recorded - KI-0058
• Active Directory synchronization does not recognize changes on user attributes when Domain Controller fails over or load balancing is used - RI-017905
• Verba System Monitor service does not free up handles and increases memory load over time until service restart - RI-017853
• AD Sync does not run automatically - RI-015226