Logo
Sign in
  1. Verint Verba Customer Care
  2. Support Articles

Support Articles

Search and Replay

  • Group supervisor cannot access to the calls
  • Cannot find a call
  • Silent monitor is not starting
  • Playback is not working, TypeError: Unable to get property 'duration' of undefined or null reference
  • Old calls in the ongoing calls list
  • Cannot play on-demand recorded calls
See all 8 articles

Operations

  • Cannot delete a user
  • Call recording does not work
  • Can not access the web interface
  • Errors while executing configuration tasks
  • HTTPS SSL certificate error
  • Java JRE updates
See all 9 articles

Cisco

  • "No call in Progress" shown on Cisco phones
  • Recording errors with Cisco Extension Mobility
  • Recording notifications on a Cisco phone
  • Cisco calls dropped when recording is enabled

SfB / Lync

  • Lync filter service can not be started

Field Notifications

  • Trader voice recording packet loss
  • End of Life Announcement for VFC Capture (Verba) v8
  • Certain calls between Skype for Business and Teams or Azure VoiceMail cannot be recorded - KI-0058
  • Active Directory synchronization does not recognize changes on user attributes when Domain Controller fails over or load balancing is used - RI-017905
  • Verba System Monitor service does not free up handles and increases memory load over time until service restart - RI-017853
  • AD Sync does not run automatically - RI-015226

©Verint Verba Customer Care