Support Articles
Search and Replay
- Group supervisor cannot access to the calls
- Cannot find a call
- Silent monitor is not starting
- Playback is not working, TypeError: Unable to get property 'duration' of undefined or null reference
- Old calls in the ongoing calls list
- Cannot play on-demand recorded calls
Operations
- Cannot delete a user
- Call recording does not work
- Can not access the web interface
- Errors while executing configuration tasks
- HTTPS SSL certificate error
- Java JRE updates
Cisco
SfB / Lync
Field Notifications
- Trader voice recording packet loss
- End of Life Announcement for VFC Capture (Verba) v8
- Certain calls between Skype for Business and Teams or Azure VoiceMail cannot be recorded - KI-0058
- Active Directory synchronization does not recognize changes on user attributes when Domain Controller fails over or load balancing is used - RI-017905
- Verba System Monitor service does not free up handles and increases memory load over time until service restart - RI-017853
- AD Sync does not run automatically - RI-015226