Support Articles

Search and Replay

• Group supervisor cannot access to the calls
• Cannot find a call
• Silent monitor is not starting
• Playback is not working, TypeError: Unable to get property 'duration' of undefined or null reference
• Old calls in the ongoing calls list
• Cannot play on-demand recorded calls

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Operations

• Cannot delete a user
• Call recording does not work
• Can not access the web interface
• Errors while executing configuration tasks
• HTTPS SSL certificate error
• Java JRE updates

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Cisco

• "No call in Progress" shown on Cisco phones
• Recording errors with Cisco Extension Mobility
• Recording notifications on a Cisco phone
• Cisco calls dropped when recording is enabled

SfB / Lync

• Lync filter service can not be started

Field Notifications

• Security notice for Spring framework vulnerability
• Security notice for Log4j CVE-2021-44228 vulnerability
• Trader voice recording packet loss
• End of Life Announcement for VFC Capture (Verba) v8
• Certain calls between Skype for Business and Teams or Azure VoiceMail cannot be recorded - KI-0058
• Active Directory synchronization does not recognize changes on user attributes when Domain Controller fails over or load balancing is used - RI-017905

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