Support Articles
Search and Replay
- Group supervisor cannot access to the calls
- Cannot find a call
- Silent monitor is not starting
- Playback is not working, TypeError: Unable to get property 'duration' of undefined or null reference
- Old calls in the ongoing calls list
- Cannot play on-demand recorded calls
Operations
- AD Sync does not run automatically - RI-015226
- Call recording does not work
- Can not access the web interface
- Errors while executing configuration tasks
- HTTPS SSL certificate error
- Java JRE updates