When you try the playback Verba player throw an error whit the following message:
TypeError: Unable to get property 'duration' of undefined or null reference
The ActiveX controller is not able load when the PC/Server doesn't have audio device assigned or the media player can't open the call's media file because it is stored in Verba Media Format
- If the workstation where you try the playback doesn't have an audio device please try the playback on another machine where at least one audio device is configured.
- If you have an audio device but the playback still not started check the format of the media files if the calls are recorded as Verba Media Format you have to install the Verba Media Codec. Please follow the instructions on our knowledge base: http://kb.verba.com/display/docs/Installing+Verba+Unified+Media+Codec