Errors while executing configuration tasks

Follow the troubleshooting steps below if you encounter one of the following situations:

  • you can not apply your configuration changes using the web interface
  • you can not apply your phone extension changes using the web interface
  • you can not manage (start/stop/restart) services using the web interface
  • you get "Error(s) occured while executing some of the selected tasks(s)"
  • you get "Could not connect to Verba Node Manager Agent"
 
Try the following steps:
  1. Verify management service - check if the Verba Node Manager Agent service is running on the service you try to manage
  2. Verify firewalls - check if 4433 TCP is opened on the recording server and accessible from the central server 
  3. Restart management service - try restarting the Verba Node Manager Agent even if it is running
Note! None of the above errors and steps impact your call recording service.
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